Contact Center
// contact center
300-seat contact-center and back-office delivery capability.
Trinity provides scalable contact-center and business-process support through a 300-seat delivery capability, with the ability to scale based on project requirements.
300-seatDelivery capability
FlexibleProject and seasonal support
MeasuredQA and reporting built in
Support focus
Scale customer, citizen and back-office support without losing control.
// capabilities
Support operations built around responsiveness and quality.
Inbound Support
Customer and citizen inquiries, information requests and general support.
Outbound Support
Notifications, verification, surveys, appointment reminders and follow-up communications.
Help Desk
First-level technical and operational support for programs, users and internal teams.
Appointment Scheduling
Scheduling and confirmation services for eligible programs and organizations.
Back-Office Support
Data entry, case processing, documentation and administrative workflows.
Quality Assurance
Call monitoring, process audits, quality checks and performance reporting.
// support models
Capacity for changing demand.
Dedicated teams
Project-based requirements
Seasonal demand
Extended-hours operations
Back-office processing
Government prime subcontracting
// need scalable support?
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